Globe tests successful on VoLTE Roaming for partner operators’ upgrade

Globe has successfully conducted technical tests on outbound and inbound Voice over LTE (VoLTE) Roaming with Airtel of India as it prepared for the shift of some overseas operators from legacy networks.

The move highlights Globe’s commitment to providing an excellent and sustainable international roaming experience for its customers as VoLTE has faster call setup times and clearer voice quality than 2G and 3G.

“Globe will continue to innovate and invest in new technologies to ensure that our customers have the best service. We are excited to roll out VoLTE Roaming and provide them with a seamless and enjoyable experience while traveling in foreign destinations,” said Coco Domingo, Globe Vice President for Postpaid and International Business.

A number of telecom companies in other countries are planning to retire their 2G and 3G networks to make way for more efficient 4G and 5G networks. As a result, Globe’s international roaming customers latched on to partners that have already decommissioned 2G and 3G will no longer be able to make and receive traditional voice calls or send and receive text messages, including OTPs, which are needed for secure banking transactions.

Calls and texts over 4G and 5G networks require customers to have VoLTE-capable handsets and the availability of VoLTE roaming service.

On its way to providing VoLTE Roaming capability, Globe’s technical team performed successful VoLTE Outbound Roaming and VoLTE Inbound Roaming calls with Airtel. This demonstrates the readiness of its mobile network to support outbound and inbound VoLTE Roaming.

While VoLTE roaming is still being built, Globe customers in countries that no longer have any 2G or 3G access may opt to subscribe to data roaming offers that allow them to make and receive calls and messages through Over-the-top (OTT) apps such as Viber, WhatsApp, and Messenger. Customers may easily register and track their data usage via the GlobeOne app.