BSP urges banks to ensure holiday customer service 

The Bangko Sentral ng Pilipinas (BSP) once again reminds BSP-Supervised Financial Institutions (BSFIs) offering PESONet and InstaPay services to ensure the availability of customer services during holidays and non-working days consistent with BSP Memorandum No. M-2023-011 dated 30 March 2023 (M-2023-011.pdf (

The BSP reiterates this requirement in anticipation of the public’s continued use of interoperable digital payment services over the holidays and long weekends. This reminder is likewise in line with the BSP’s broader efforts to promote financial consumer welfare.

For detailed expectations, BSFIs may refer to the Guidelines on Handling of Consumer Concerns on PESONet and lnstaPay outlined in BSP Memorandum No. M-2022-029 dated 06 June 2022 (

PESONet is a batch electronic funds transfer service that is a viable alternative for checks and recurring payments.  On the other hand, InstaPay is a real-time, low-value digital payments facility that can be used for more immediate payment transactions.