By Mariela Angella Oladive
The Department of Labor and Employment Regional Office 6 (DOLE RO 6) facilitated the release of PHP 66,047,095 in monetary claims to 2,412 workers through the Single Entry Approach (SEnA) program in 2024.
According to the regional office’s performance report, DOLE RO 6 handled 1,498 Requests for Assistance (RFAs) during the year and resolved 1,293 cases, achieving a settlement rate of 86.32%.
Additionally, 1,486 RFAs were disposed of, resulting in an overall disposition rate of 99.20%.
Regional Director Atty. Sixto Rodriguez Jr. commended the dedication of Single Entry Approach Desk Officers (SEADOs) in resolving labor disputes efficiently.
SEnA is an administrative mechanism designed to provide a fast, impartial, and affordable resolution of labor and employment disputes through a mandatory 30-day conciliation-mediation process.
The program was institutionalized under Republic Act No. 10396, signed into law on March 14, 2013, by then-President Benigno S. Aquino III. It aims to ensure workers and employers can access dispute resolution services quickly and without financial burden.
In 2016, the program was reinforced through the Implementing Rules and Regulations (IRR) under Department Order No. 151.
The National Conciliation and Mediation Board (NCMB), a DOLE agency, implements the program by promoting conciliation-mediation and coordinating with other DOLE offices in settling disputes.
Who Can File an RFA?
Requests for Assistance (RFAs) can be filed by individual workers, groups of workers, unions, overseas Filipino workers (OFWs), kasambahay (domestic workers), family drivers, and employers.
In cases where the aggrieved party is unable to file, a designated family member with a Special Power of Attorney (SPA) may file on their behalf. In the event of a worker’s death, their legitimate heirs are also eligible to file an RFA.
The NCMB classifies requesting parties into six categories: individual workers, groups of workers, unions, OFWs, kasambahay/family drivers, and employers. This classification ensures streamlined filing and proper representation of all parties in labor disputes.
Where to File an RFA?
RFAs can be submitted through onsite or online options.
For onsite filing, parties may visit the NCMB Central Office or any of its Regional Conciliation and Mediation Branches. For online filing, the NCMB website provides an Online Services Portal for digital submissions.
Once an RFA is filed, the requesting party will be notified and contacted by NCMB personnel for further action.
For more information about the SEnA program, interested individuals can visit the NCMB website or contact the nearest DOLE office.