Not all business process outsourcing jobs are the same.
You’ve probably had a friend or two (or three!) work for a company doing customer care or customer service functions. They make and receive calls to help customers with technical problems and general inquiries. And you’d often find them in a flurry meeting deadlines and quotas. But what do call centers and BPOs (Business Process Outsourcing) companies do exactly?
Call centers offer three major services:
-Inbound Call Center Services
-Outbound Call Center Services
-Virtual Call Centers
Inbound Call Centers receive calls from customers. Agents focus on helping customers who may have issues with products or services (tech problems, instructions, procedures). Say, if your internet connection is intermittent, you can give your internet provider’s customer care a ring and get it fixed. In addition to receiving calls, inbound call center agents often handle email response and chat support.
Outbound Call Centers call (rather than receive calls from) prospective customers or existing ones. They can do sales, promotions, and customer surveys (among many other functions).
Virtual call centers or cloud-based call centers are hybrids of inbound and outbound call centers that can operate anywhere. Set-up is fairly quick and easy with little need for special equipment. Users just need a reliable internet connection, a computer, or a phone to access the service. What makes it attractive is its ability to integrate with existing sales support systems or CRM tools.
These three types of call centers can be further divided into international or domestic call centers. If your call center operates in the Philippines, your agents exclusively service Philippine-based clients. International centers, as its name implies, receive and make calls to people around the globe.
Many call centers in the Philippines are cloud-based — given how global brands prefer Pinoys for the quality of service we provide. And there are unique career benefits that only call centers can provide. Work experience isn’t a requirement for most. If you’ve found yourself out of work, or if you’ve recently graduated (or in need of a job to fill in a pay gap), a call center is a great place to start. Call center “graduates” often carve excellent career paths. Many notable directors and regional managers at multinational firms call BPOs their first “homes”. Perks include flexibility and pay. BPOs like NEARSOL offer work from home opportunities. Basic pay is higher compared to other industries. Some positions even offer commissions.
Last, but certainly not least, the overall vibe is “chill”. There are company rules to follow, of course. But the work culture can be fun and easy-going. There won’t be a dearth of fun activities to foster camaraderie. A lighthearted atmosphere definitely translates to better service.
These being said, where’s a great place to start a career?
A good company to start with is a company that fosters a unique work culture, offers continuous training, has a global reach, and provides opportunities for employees to further their career paths.
At NEARSOL, work culture has always been a buzzword because it’s what has propelled us forward for the past 9 years. Which is why we’re always on the lookout for candidates who fit into the NEARSOL mindset.
NEARSOL has always prioritized a person’s outlook over anything else. Is this person trainable? Personable? Is she/he a team player? Can this person make our client feel cared for? An agent’s first order is to provide the best support to customers. How do these candidates feel about continuous learning? Will they consider themselves as allies and not just service providers?
At NEARSOL, we foster a family-oriented company culture. And we know what’s important to you. You want to make a living. You want to build a great career while making a living. You want flexibility and recognition while finding meaning by helping your community.
We get it and we get you!
At NEARSOL, we think of our clients’ business as our own.
If you think that our company culture resonates with your passions and values, we invite you to be part of our family!
Begin a great career with us!
