The Land Bank of the Philippines (LANDBANK) is welcoming the impending investigation by the National Bureau of Investigation (NBI) on the alleged phishing schemes victimizing teachers, following a Department Order issued by the Department of Justice (DOJ) for the NBI to immediately intervene on the matter.
LANDBANK President and CEO Cecilia C. Borromeo said the state bank is also coordinating with the Department of Education (DepEd) for the list of teachers who were reportedly victimized through phishing, as LANDBANK conducts its own investigation into their accounts.
“We will actively participate in this investigation and extend full cooperation to the NBI with the end in mind of further securing our depositors’ hard-earned money. We are also reaching out to the affected teachers and conducting an internal investigation on their complaints. In the meantime, we assure our clients and the general public that LANDBANK’s systems remain stable and secured,” said Borromeo.
Meanwhile, LANDBANK said part of the security measures it is implementing is the use of the client’s mobile number to receive One-Time Passwords (OTPs) in authenticating digital financial transactions when using the LANDBANK Mobile Banking App or iAccess, instead of email.
The Bank said clients with outdated mobile phone numbers linked to their online banking accounts must update their phone number with LANDBANK. They are advised to visit the iAccess website, download and fill-out the enrollment form, and send the completed form to their branch of account with a copy of a valid ID. They may also use the self-service option found in the iAccess to update their iAccess profile.
Once again, LANDBANK advised the public to remain vigilant against phishing scams and all other forms of online banking fraud, and to refrain from opening suspicious emails, links and attachments, and sharing of account and personal information.
To report fraudulent activities, LANDBANK customers may contact their respective handling Branch or the LANDBANK’s Customer Care Hotline through (02) 8-405-7000 or 1-800-10-405-7000, or via email at customercare@mail.landbank.com.
