The Philippine Deposit Insurance Corporation (PDIC), the country’s deposit insurer, has once again demonstrated its commitment to service excellence and quality management by successfully retaining its ISO 9001:2015 certifications for its bank examination and loan management processes.
The affirmation came after a rigorous surveillance audit by Socotec Certification International in November 2023.
In the presence of financial intricacies and the critical role of safeguarding depositor’s interests, PDIC’s quality management systems have proven robust and effective.
Socotec’s audit report highlighted no instances of non-conformity, a clear indicator of PDIC’s strict adherence to ISO standards.
The audit particularly praised PDIC’s initiatives for continuous improvement, including the digitalization of reports within the Accounting Department and the revision of the Citizen’s Charter to meet the Anti-Red Tape Authority’s (ARTA) requirements.
The adoption of a customer satisfaction measurement aligning with the standards of both the Governance Commission for GOCCs (GCG) and ARTA was also noted as a positive step towards enhancing service delivery.
Roberto B. Tan, President and CEO of PDIC, expressed that the re-certification reflects the organization’s relentless pursuit of its vision to provide deposit protection that keeps pace with the evolving financial landscape.
“These certifications mirror the Corporation’s effectiveness and efficiency in providing the highest standard of public service to clients,” Tan said.
An ISO 9001:2015 certification is more than a badge—it is a testament to an organization’s dedication to upholding a high-quality management system that consistently meets customer and regulatory requirements.
For PDIC, it reaffirms its stature as a reliable institution that ensures efficient service delivery to its clients and stakeholders.
Beyond bank examination and loan management, PDIC’s commitment to quality extends across its operations.
The quality management system governing the disposal of real property, claims settlement operations, and the assessment of member banks also continues to meet the prestigious ISO 9001:2015 standards.
PDIC plays a pivotal role in promoting financial stability in the Philippines. Its operational excellence is essential in instilling confidence among the depositing public, ensuring that their interests are protected through comprehensive deposit insurance and robust collaboration with financial regulators.
Socotec Certification International, the France-based global certifying body, endorses organizations in 23 countries and boasts a client base of over 200,000.
PDIC’s sustained ISO certification from such a reputable entity underscores the Corporation’s status as a paragon of operational excellence in the global financial landscape.
