The Social Security System (SSS), through 11 of its branch offices, recently received multiple recognitions from the Anti-Red Tape Authority (ARTA) for its commitment to providing efficient, transparent, and accessible services and promoting responsible governance.
Among the 860 government agencies assessed in the 2023 Report Card Survey (RCS) 2.0 Batch 1 Cycle, SSS branches in Congressional, Pasay-CCP Complex, Sta. Cruz, Naga, Cebu-NRA, and Kalibo earned the prestigious ARTA RCS Gold Awards for achieving excellent ratings. The awards ceremony took place on October 30, 2024, at Hotel Conrad Manila.
The ARTA RCS Silver Plaques of Recognition were presented to the SSS branches in Diliman, Navotas, Manila, Bacoor, and Tabaco for obtaining very satisfactory ratings.
SSS Officer-in-Charge and Executive Vice President for Branch Operations Sector Atty. Voltaire P. Agas expressed the institution’s gratitude for receiving six gold and five silver awards from ARTA.
“We thank ARTA, led by Director General and Secretary Ernesto V. Perez, for acknowledging our efforts to promote ease of doing business and efficient service delivery. This recognition is a testament to our dedication to optimizing our processes and ensuring that we provide better services to all SSS stakeholders,” Agas said.
“These awards will certainly push us to always go above and beyond and to work toward excellence. Additionally, we plan to work on long-term solutions, such as continuously digitizing our services to make it easier for our members to transact with us,” he added.
The RCS 2.0 is an essential tool for evaluating the effectiveness of the Citizen’s Charter in streamlining regulatory processes and enhancing government service delivery, as mandated by Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
In 2023, SSS achieved a satisfaction rating of 92.2% in ARTA’s Harmonized Client Satisfaction Measurement (HCSM) Survey, significantly surpassing the passing rate of 80%. The HCSM Survey involved members and employers who transacted with SSS either online or in-person at branch offices in 2023.
